Frequently Asked Questions

IdleMates is an automated platform for accumulating hours on Steam. Connect your Steam account, select games, and start 24/7 idling without consuming your PC resources.

Our worker authenticates to your Steam account (in the cloud) and "plays" your selected games. Steam sees this as an active session and accumulates hours. You can be offline or play other games simultaneously.

Yes, it's safe. We use the official Steam client through steam-user (same engine as Steam Desktop). We don't abuse unofficial APIs. Millions of users have been using legitimate idling on Steam for years. However, read Steam ToS and use responsibly.

Create free account → Connect Steam (username + password + 2FA if you have it) → Add games by AppID or name → Click "Start" → Done! Hours accumulate automatically 24/7.

100 free hours monthly for 1 game simultaneously. After exhaustion, manually renew from dashboard ("Reload Free Plan" button). No card required, no time-limited trial. You can stay on Free as long as you want.

Stripe with monthly auto-renewal. Pay with most credit/debit cards. We don't accept crypto, wire transfer, or other methods at the moment.

From dashboard → Billing → "Cancel subscription". Instant cancellation, no questions, no penalties. Access continues until the end of the paid period. Already accumulated hours remain, obviously.

Yes, anytime from Billing. On upgrade, you pay pro-rata for the remaining period. On downgrade, the difference is automatically credited for the next period. Zero friction.

Yes, within the first 7 days if you haven't used > 10 hours. Contact support with email and reason. We process refunds in 3-5 business days.

When we detect you're actually playing on Steam (through Steam presence API), we auto-pause idling to avoid interference. After you close the game, we automatically resume the session. Available on Basic+ plans.

From dashboard → "Add game" → Enter AppID (e.g., 730 for CS:GO) or game name (automatic search in our database). Simultaneous game limit depends on plan: Free=1, Basic=6, Pro=12, Ultra=24.

Yes, click the "✖" button next to each game in the active session list. The game stops instantly and you can re-add it anytime. Already accumulated hours are not lost.

Ultra plan runs on dedicated servers with guaranteed CPU/RAM. During high load periods, Ultra sessions have maximum priority in the queue (instant start, zero throttling).

Dashboard shows total accumulated hours, active sessions, complete history, and graphs (Pro+). You can export CSV reports or receive webhook notifications (Pro+) for important events.

AES-256-GCM envelope encryption. Each account has a unique data key, encrypted with hardware master key (rotated monthly). Credentials are decrypted only in worker memory, never stored in plaintext. Zero human access.

Email, Steam username (not password in plaintext), game AppIDs, accumulated hours, session IPs (for security), error logs. We don't sell data, don't do remarketing, don't share with third parties. See complete Privacy Policy.

Steam Guard is 2-step authentication from Steam. If activated, you must provide shared_secret (from Steam Mobile Authenticator) or manual code at each login. Complete guide in dashboard after account connection.

Yes, from Settings → "Delete account permanently". GDPR-compliant process: we delete all data within 30 days (legal retention period for billing). Complete export available before deletion.

Check: 1) Correct Steam credentials, 2) 2FA configured correctly (shared_secret or manual code), 3) Steam Guard not blocking new logins (check email), 4) Game limit not exceeded. If it persists, contact support with session ID.

Steam updates hours with delay (15-30 min). Check on Steam directly after 1h. If hours still don't appear, stop session, verify credentials and restart. Contact support if problem continues > 2h.

Dashboard is fully responsive (works perfectly on mobile). But idling runs in the cloud on servers, so you don't need PC/phone turned on. Control everything remotely from browser.

99% Free, 99.5% Basic, 99.9% Pro, 99.99% Ultra (contractual SLA). 24/7 monitoring, automatic health checks, instant failover. Status page: status.idlemat.es (coming soon).

Email: support@idlemat.es (response in 24h for Free, 12h Basic, 6h Pro, 2h Ultra). Discord: coming soon. Live chat: Ultra only. Always include account email and detailed description.